Greivance & Redressal – Stock Option Research

GREIVANCE AND REDRESSAL

Greivance and Redressal

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at anjali@stockoptionresearch.com
Alternatively, the Investor may call on 91- 8263948087.
A letter may also be written with their query/complaint and posted at the below mentioned address: Office No. 401, New Techno City, Above HDFC Bank, MBP, Mahape, Navi Mumbai, Maharashtra, 400710.
The client can expect a reply within 21 days of approaching the Research Analyst.
In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/ or may also write to the office of SEBI.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., kindly visit: https://smartodr.in/login
Details of Compliance Officer:
Name: Javed Shaikh
Contact No.: 91- 8263946407
Email: compliance@stockoptionresearch.com

Grievance Redressal/ Escalation Matrix to be displayed by Research Analysts:

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	–	Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209.	91- 8263948087	anjali@stockoptionresearch.com	9AM-6PM
Head of Customer Care	–	Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209.	91- 8263948087	anjali@stockoptionresearch.com	9AM-6PM
Compliance Officer	Javed Shaikh	Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209.	91- 8263946407	compliance@stockoptionresearch.com	9AM-6PM
CEO	–	Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209.	91- 8263948087	anjali@stockoptionresearch.com	9AM-6PM
Principal Officer	Anjali Tiwari	Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209.	91- 8263948087	anjali@stockoptionresearch.com	9AM-6PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: – https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.

Complaint Data

Data for the month ending – March 2025

Sr. No.	Received from	Pending at the end of last month	Received	Resolved	Total Pending	Pending complaints > 3months	Average Resolution time (in days)
1	Directly from Investors	0	0	0	0	0	N. A
2	SEBI (SCORES)	0	0	0	0	0	N. A
3	Other Sources (If any)	0	0	0	0	0	N. A
	Grand Total	0	0	0	0	0	N. A

Trend of monthly disposal of complaints

Sr. No.	Month	Carried forward from previous month	Received	Resolved	Pending
1.	April 2024	0	0	0	0
2.	May 2024	0	0	0	0
3.	June 2024	0	0	0	0
4.	July 2024	0	0	0	0
5.	August 2024	0	0	0	0
6.	September 2024	0	0	0	0
7.	October 2024	0	0	0	0
8.	November 2024	0	0	0	0
9.	December 2024	0	0	0	0
10.	January 2025	0	0	0	0
11.	February 2025	0	0	0	0
12.	March 2025	0	0	0	0
	Grand Total	0	0	0	0

Trend of annual disposal of complaints

Sr. No.	Year	Carried forward from previous month	Received	Resolved	Pending
1.	2023-24	0	0	0	0
2.	2024-25	0	0	0	0
	Grand Total	0	0	0	0

GREIVANCE AND REDRESSAL

Greivance and Redressal

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