Complaint Board
Data for the month of September 2024
| Sr. No. | Received From | Pending At The End of Last Month | Received | Resolved | Total Pending | Pending Complaints > 3 months | Average Resolution Time (In days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (Scores) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (If any) | 0 | 1 | 1 | 0 | 0 | 0 |
| Grand Total | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
*Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
ATR submission date is considered for calculation of average resolution time.
Trend of Monthly Disposal of Complaints
| Sr. No. | Month | Carried Forward From Previous Month | Received | Resolved | Total Pending |
|---|---|---|---|---|---|
| 1 | March 2024 | 0 | 0 | 0 | 0 |
| 2 | April 2024 | 0 | 0 | 0 | 0 |
| 3 | May 2024 | 0 | 0 | 0 | 0 |
| 4 | June 2024 | 0 | 0 | 0 | 0 |
| 5 | July 2024 | 0 | 0 | 0 | 0 |
| 6 | August 2024 | 0 | 0 | 0 | 0 |
| 7 | September 2024 | 0 | 1 | 1 | 0 |
| Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of Annual Disposal of Complaints
| Sr. No. | Year | Carried Forward From Previous Month | Received | Resolved | Total Pending |
|---|---|---|---|---|---|
| 1 | 2024-25 | 0 | 1 | 1 | 0 |
| Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current Year.
#Inclusive of complaints pending as on the last day of the Year.
Data is updated by 5th day of every month.
Grievance Redressal Process
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at compliance@stockoptionresearch.com.
- Alternatively, the Investor may call on +91-97026 02070.
- A letter may also be written with their query/complaint and posted at the below mentioned address: Stock Option Research, Mahape , Ghansoli, Navi Mumbai – 400710.
- The client can expect a reply within 15 days of approaching the Research Analyst.
- In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html.
Details of Compliance Officer:
- Name: Maryam Sayyed
- Contact No: +91 97026 02070
- Email ID: compliance@stockoptionresearch.com
Get In Touch
For more information, fill out the enquiry form and we'll connect you with our research expert team.