Grievance and Redressal

Your concerns matter to us. We are committed to resolving all grievances promptly and fairly.

How to Raise a Grievance

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically.

Email Support

Send us an email with your query or complaint. We'll respond promptly to address your concerns.

anjali@stockoptionresearch.com

Phone Support

Call us directly to discuss your concerns. Our support team is available during business hours.

+91-8263948087

Postal Address

Write to us at our registered office address for formal complaints and documentation.

Nayan garden baba sankul ostwal nagri nallasopara (East)

Details of Compliance Officer

Name: Javed Shaikh
Contact: +91-8263946407
Email: compliance@stockoptionresearch.com

Resolution Process

1

Initial Response

The client can expect a reply within 21 days of approaching the Research Analyst.

2

SEBI SCORES

In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/

3

ODR Portal

After exhausting the above options, if still not satisfied, initiate dispute resolution through the ODR Portal at https://smartodr.in/login

Our Commitment

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform or access the Online Dispute Resolution (ODR) Portal.

Grievance Redressal/Escalation Matrix

Designation Contact Person Address Contact No. Email ID Working Hours
Customer Care Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209 +91-8263948087 anjali@stockoptionresearch.com 9AM-6PM
Head of Customer Care Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209 +91-8263948087 anjali@stockoptionresearch.com 9AM-6PM
Compliance Officer Javed Shaikh Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209 +91-8263946407 compliance@stockoptionresearch.com 9AM-6PM
CEO Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209 +91-8263948087 anjali@stockoptionresearch.com 9AM-6PM
Principal Officer Anjali Tiwari Nayan Garden Baba Sankul, Ostwal Nagri, Nallasopara (EAST), 401209 +91-8263948087 anjali@stockoptionresearch.com 9AM-6PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: BSE Circular

Complaint Data Summary

0

Total Complaints Received

0

Complaints Resolved

0

Pending Complaints

N/A

Average Resolution Time

Data for the month ending – March 2025

Sr. No. Received from Pending at end of last month Received Resolved Total Pending Pending complaints > 3 months Average Resolution time (in days)
1 Directly from Investors 0 0 0 0 0 N.A
2 SEBI (SCORES) 0 0 0 0 0 N.A
3 Other Sources (If any) 0 0 0 0 0 N.A
Grand Total 0 0 0 0 0 N.A

Note: In case of any complaints received against the RA due to impersonation by another entity of the RA by some other entity, the RA must adjust the number of complaints from total number of resolved/received complaints while preparing the above table. Further, RA must close such impersonation related complaints after following the due process as specified by SEBI/RAASB

* Inclusive of complaints from previous months resolved in the current month

# Inclusive of complaints pending as of month-end

^ Average Resolution Time is the sum total of time taken to resolve each complaint, in days, in current month divided by total number of complaints resolved in current month.

Trend of Monthly Disposal of Complaints

Sr. No. Month Carried forward from previous month Received Resolved Pending
1April 20240000
2May 20240000
3June 20240000
4July 20240000
5August 20240000
6September 20240000
7October 20240000
8November 20240000
9December 20240000
10January 20250000
11February 20250000
12March 20250000
Grand Total 0 0 0 0

* Inclusive of complaints of previous months resolved in the current month.

* Inclusive of complaints pending as on the last day of the month.

Trend of Annual Disposal of Complaints

Sr. No. Year Carried forward from previous year Received Resolved Pending
1 2022-22 0 0 0 0
2 2022-23 0 0 0 0
3 2023-24 0 0 0 0
4 2024-25 0 0 0 0
Grand Total 0 0 0 0

* Inclusive of complaints of previous months resolved in the current year.

* Inclusive of complaints pending as on the last day of the year.